Customer Experience 1

Putting the Buzz in the Bazaar: The Impact of Digitalization on Customer Experience

Thu 18 May 2023

By Sreekesh C, Director, Operations, EQ India

According to reports, the global share registry services market revenue is projected to reach close to USD 4,809.60 Million by 2028, growing at a CAGR of 6.1 per cent between 2021-28


One of the most significant benefits of digitalization is its ability to improve communication and engagement with customers.

Since computers were invented in the 1940s, the age of digitalization has touched us in ever-increasing and impactful ways. Here, digitalization, particularly in the business ecosystem, refers to the transformation of traditional business processes and operations through the use of digital technologies. This involves integrating digital technologies, such as artificial intelligence, big data analytics, cloud computing, the Internet of Things (IoT), and automation, into all aspects of a business, including its products, services, and customer interactions. According to Fortune, the global digital transformation market size was valued at USD 1.51 trillion in 2021 and is projected to grow from USD 1.79 trillion in 2022 to USD 6.78 trillion by 2029, at a CAGR of 20.9% during the forecast period.

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